The sale of Goods Act ,1930 provides consumers with rights as a buyer.
Redressal
Decide what redress you want. You can ask for:
A refund of the total amount;
A cash refund for the difference what has been paid by you and the reduced value of the faulty item;
If you and seller agree can go in for a replacement or free repair.
What you will be entitiled to will depend on how serious the fault is , how soon you bring it to the seller’s notice and the terms of sale written on the seller’s letterhead or as stated on the cash memo issued.
In case the salesman is adamant then approach the store manager or the store owner. Don’t accept the credit note . In case you do you cannot buy anything else, it will be difficult for you to get your money back later.
Always be fair in all your dealings. You are not entitled to nothing if you have examined the item when you bought but have overlooked the defects.
If your complaint to shopkeeper is unsatisfactorily attended to, your second line of defence is the manufacturer. He should be sent the complaint through registered AD post. In case the complaint is still unattended take the matter through the consumer redressal agencies such as the National Commission , the State commission and the District Forums set up under the Consumer Protection Act., 1986.
Claims:
If you order goods which are not in stock , you can give a date by which they should be delivered to you. If it does not arrive on time can refuse to accept it.
Sometimes consumers are victims of untrue claims – for example: your drycleaners promised you same day service but took a week. If you have been seriously misled, approach the district Forum . The shop owner may be convicted and you maybe awarded a compensation.
Sometimes one pays a deposit for a thing to be delivered subsequently. If while paying the deposit , the seller agrees to return it, ask him to write it on your receipt. Also ask him to write “ Deposit will be returned if the goods are unsatisfactory “, and get signed along with the date. Follow this rule for any offer of after sales service too.
When you order something , both you and seller agree to a fixed price – but you will have to pay any increase in sales tax. If you have agreed not to pay a higher price at the time of delivery due to inflation , put it in writing.
